A 50% non refundable deposit will be required at the time of booking and full balance prior to drop off, we accept cash, bank transfers, cards and cheques.
Cancellation
We require 14 days notice in the event of cancellation.
Cancellations with less than 14 days will incur the full balance to be paid, if the suite can be resold a partial refund may be offered at our discretion.
Covid 19
In the event your booking is cancelled due to the UK entering another lockdown all bookings can be changed to another date, bookings cannot be split or shortened. If you book14 days it can only be exchanged for 14 days later in the year.

Days Charged
Double rates are charged for Easter Sunday, Christmas day, Boxing Day, and New Year’s Day.
Day of arrival, day of departure, and all days booked are charged for. We have a minimum charge of £54 which is 3 days to cover cleaning and sanitising the suite.

All inclusive Menu
We stock the following brands of food, Whiskers, Felix, Sheba, Gourmet Perle plus dry options, Whiskers, Gocat, Royal Canin standard, Royal Canin Stage two Kitten, and Iams. so please let us know at the time of booking the brand your cat prefers, If your cat eats anything else from the above it would need to be supplied. also don’t forget our VIP range on our a la carte menu.

Camera Access
Every suite has its own camera for you to see and communicate with your precious family member, to access this we will upload an app onto your mobile phones that you can access 247.

Health & Vaccination
All guests must have up to date vaccination certificates for cat flu and feline Enteritis. These will be required on arrival or collection, please ensure all worming and flee treatment is up to date. Guest cannot be accepted without these. Boys over 6 months must be Castrated

Medication
We are more than happy to administer medication or any special needs required by our guests,

Please notify us prior to booking your cats medication requirements.

Booking
A 50% nonrefundable deposit will be required at the time of booking and full balance on collection, we accept cash, bank transfers, cards, and cheques.

Cancellation
We require 14 days notice in the event of cancellation.

Cancellations with less than 14 days will incur the full balance to be paid, if the suite can be resold a partial refund may be offered at our discretion.

Opening Hours
We are extremely security conscious so visits are done by appointment, please contact us to arrange a mutual suitable time. We are closed to visitors on Sunday.

Monday to Friday

Arrivals & departures are between

Monday – Friday   9.00am-10.30  4.00-6.00pm
Saturday 9.00am – 10.00 am 3.00pm-4.30pm

Sunday
Closed

 

As Seen On...

 

 Kent Live | Inspire Kent | Cute Catworld | Pet Geek

Nutriment and Purrform Stockists